Shipping policy
Shipping Process
Once you place your order online it can take us between 1 – 5 working days to process your order. The first working day is the following day that the order is placed. Working days exclude weekends of course.
Although we do our very best to ensure all orders placed are picked, packed and dispatched within 5 working days of when they are ordered, there are times when this may not be possible. Especially during busy times of the year, like Christmas time. We ask that you please understand and rather order early to avoid a possible delayed shipment.
Only after processing your order will your parcel be dispatched and the estimated shipping time will start, which will be between 3-5 working days (5 – 7 working days for Regional areas). At this point, you will also be provided with a tracking number via email that allows you to check the status of your shipment. You will also receive additional emails regarding any change in the delivery status of your package.
Online orders will be processed from 9am to 5pm from Monday to Friday (Working days). We are closed on public holidays. Should you try to contact us outside of our working hours we will contact you as soon as possible on the next working day.
Events beyond our control
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:
- Strikes or other industrial action.
- Civil commotion, terrorism or threat of, war or threat or preparation for.
- Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disasters.
- Disruption to supplies or delivery methods.
- Acts of government or regulatory bodies.
- Disruption to public or private telecommunications networks.